Who We Are
Our visitors’ privacy is one of the most important things that we, at the Wellness Haven, care about. The purpose of this privacy policy is to give an overview of the various types of information that Wellness Haven collects and records, as well as their usage.
Do not hesitate to contact us if you have any inquiries or seek additional information concerning our privacy policy.
Log Files
A standard procedure involving log files is followed by Wellness Haven. These are files that log users when they access web pages. This is commonplace within the hosting services for all web hosts. Log files can contain data such as IP addresses, browser types, ISPs, time and date stamps, pages referring/exiting,referring/exiting, and probably the number of clicks made. No personally identifiable information can be related to this data. To analyze trends, maintain the website, track user movement around it, and gather demographic details about them defines this information purpose.
An Introduction
Together with our Privacy Policy and Security Policy, this page incorporates all details regarding Wellness Haven and terms and conditions for selling services and commodities on www.wellnesshaven.ae
Please read it thoroughly and go through these Terms and Conditions prior to buying anything you must be sure of their full comprehension. Now and then we may modify these Terms and Conditions. Check our terms before placing any order in case you do not understand the terms that will apply when placing an order. Prior to completing your order, you’re requested to agree on the current Terms and Conditions applicable at that moment. If you don’t accept the Terms & Conditions outlined herein, then your purchase cannot be completed.
For any questions related to browsing and shopping online with us, please email us at contact@wellnesshaven.ae
Eligibility
In order to buy anything from this site, individuals revealing personal details such as real name(s), phone numbers, e-mail addresses, etc. must also provide payment information. Entering payment information signifies that this is correct and valid and you are the person indicated in the billing information provided to us.
A person is required to possess an acceptable credit card from a financial institution that is recognized by Wellness Haven; moreover, the application must provide us with authority to charge it an amount equal to or less than the purchase price of goods or services. If you create an account with us, then you will have your own username/email address and password for accessing your account on the Wellness Haven website. It shall be your responsibility to keep it confidential and restrict access to your computer or device. All activities performed under your account are done in your name; hence, you take full responsibility for them. If someone else accesses this site through you, he/she accepts binding himself/herself with all Terms and Conditions herein stated, while if otherwise, he/she remains bound by such Terms as well as accepts liability for this harm due to the to the wrongful utilization of site content that followed those accesses or utilizations.
Policy Accuracy
While describing the products and services we offer, we try as much as possible to get them right. However, subject to applicable law, we do not guarantee that product or service descriptions, colors, information, or any other content available at this site are entirely accurate, dependable, current, or free of errors.
The product’s images and wrappers displayed on our website serve only for illustrative purposes. We have made every effort to represent colors accurately, but we cannot guarantee that the colors displayed on your computer correspond to the actual color of the goods bought. The products with packaging may vary slightly from those shown.
Pricing Policy
We have made our best effort to ensure all prices are correct, although they may change before forming a binding contract between us. However, there may be cases where certain items or services found on this site were not priced properly, despite our diligence in this regard. In case of a mistake on price of any ordered item(s) or service(s), we shall notify you about such as well as provide an option either to continue buying at the right price or canceling your order completely. Without your instructions, we will not process your purchase.
Copyright
All the website content, including text, graphics, logos, photographs, audio, and video clips, is owned by Wellness Haven or its content providers; hence, they are subject to US and international copyright laws.
No Commercial Use
The use of this site is for personal and non-commercial purposes only. You are not allowed to modify or change any content available on the site, nor copy and distribute it; neither can you transmit or display it, perform it, or reproduce it; do not publish, license, or exploit it for profit, nor create derivative works from it, transfer it, or sell any software, goods, services, or content within this website. For any advertising purposes, including income generation on your own website, or otherwise, never ever let this website visit you.
Cookies and Web Beacons
Speaking of cookies, just like how they are used for several sites, Wellness Haven uses them too. Well-formulated health policies have been known to be based on studies regarding the viewership preferences of internet users in relation to health issues that have led to the development of cookies with varied functions, which include browser typesetting and personalization, among others.
Third-Party Sites
This privacy policy does not cover ads or websites maintained by others. It is recommended that you consult specific ad server third-party privacy policies for comprehensive information. The practices of these may include options for removing particular features. Limited by your web browser settings, it is possible to disable cookies on an individual basis. If you need instructions about controlling cookies for particular internet browsers, please visit their respective webpages.
Online privacy policy only
It only pertains to our online operations and is applicable to visitors of our website regarding information shared and/or collected at Wellness Haven. This policy does not address any data obtained through its channels other than this website.
Relationship
The Terms and Conditions herein do not intend nor create any form of agency, partnership, or joint venture relationship between you and us, nor with any employee-employer relationship nor a franchisor-franchisee connection.
Force Majeure
Any delay, suspension, or failure due to circumstances beyond reasonable control is not attributable to Wellness Haven , like acts of God, government actions, strike actions in wartime or national emergencies, where an act of terrorism may occur, through flood water disasters, accidental happenings like machine failures, and others, and cannot justifiably be blamed on our organization governed by these Terms & Conditions which regulate your usage of our site.
Spa Terms
Age Restrictions
The minimum age limit for visiting Wellness Haven without supervision by an adult is eighteen years. For younger clients, our therapists do not have the necessary Working with Children clearance.
Always pay attention to children who want to use the spa. No matter if there’s any grown up watching over us or not, one should stay away from this part of the house when young. It is important for parents and guardians to be involved in keeping an eye on their children’s internet browsing habits.
We do not intentionally collect personal information about anyone who has not reached his or her 18th birthday, but we might have that information anyway. In case you think your kid has given such information on our website, reach us immediately, so that we can make efforts to delete that from our records.
Making Reservations & Canceling Them
Reservations and Their Cancellation are Essential for the Confirmatory Process, so you will need a valid credit card to make a reservation. Any amendment to an appointment has to be made not later than twenty-four hours before the scheduled time. Appointments that are changed, canceled or rescheduled less than 24 hours before, will incur a charge of 50 percent of the treatment fee on the credit card used for booking or a gift certificate. An action such as cancellation made within three hours of scheduled treatment will attract a penalty equal to that of 100% of the treatment price.
Acknowledge
Through your utilization of this site, you are approving for us to handle your personal information in compliance with our data privacy policy and accepting the rules set forth in the terms of service.
Your comfort, privacy, and safety come first at The Wellness Haven. Before your treatment — whether at our wellness centre in JVC or at your home or hotel — please take a moment to read how we work, from health and consent through to payment, cancellations, and aftercare.
This policy applies to all Wellness Haven services, including spa, massage, and wellness treatments provided at our wellness centre in Jumeirah Village Circle (JVC), Dubai, and at the customer's home or hotel, booked through the Wellness Haven website, app, WhatsApp, phone, social media, or any other booking channel.
This policy should be read together with the Wellness Haven Privacy Policy and Terms of Use. If there is any difference between this policy and any promotional message, booking confirmation, or short-form notice, the latest website version of this policy applies unless Wellness Haven confirms otherwise in writing.
Spa, massage, and wellness services are provided for relaxation, comfort, stress reduction, relief of muscular tension, general wellbeing, and personal care.
If the customer experiences pain, discomfort, dizziness, shortness of breath, unusual sensitivity, or any other concern during the service, the customer must immediately inform the therapist so the pressure, technique, product, or treatment can be adjusted or stopped.
Wellness Haven services are not medical services. Our therapists are experienced, certified massage and wellness professionals — they do not diagnose illness or disease, prescribe medication, provide physiotherapy, or replace professional medical advice, diagnosis, or treatment.
Customers with medical conditions, injuries, pregnancy, recent surgery, skin conditions, allergies, chronic illness, or any health concern should consult a licensed medical professional before booking. If unsure whether a service is suitable, please obtain medical approval before proceeding.
Customers must be 18 years or older to book and receive massage or adult spa treatments independently.
Customers under 18 may only receive eligible services if booked by a parent or legal guardian, who must remain present and, where appropriate for safety, in or near the treatment area throughout the service. Wellness Haven may refuse or stop a service if suitable supervision is not provided.
Some services may not be suitable or available for minors, pregnant customers, elderly customers, or customers with particular health conditions. Wellness Haven may request additional information before confirming such bookings.
Customers must disclose all relevant health conditions, medications, allergies, injuries, recent procedures, and special requirements before the appointment. This helps us decide whether the service is suitable and whether the therapist should modify the treatment.
Not recommended
Massage or similar body treatments may not be recommended if the customer has any of the following:
Caution / medical approval
Massage or similar treatments may require extra caution, medical approval, or modification in cases of:
For safety, Wellness Haven or the therapist may modify pressure or technique, avoid specific areas, refuse a particular treatment, reschedule, or discontinue the service if the treatment appears unsuitable or unsafe.
For visits to our wellness centre, payment is completed at reception as advised, before or after the service.
Home & hotel bookings. For bookings that are not prepaid, payment must be completed once the therapist reaches the customer's location and before setup or the service begins. Arrival may be confirmed by call, chat, app or GPS, building or security check-in, hotel reception, or other reasonable proof.
Grace period. A grace period of up to 10 minutes may be allowed for payment, customer readiness, and access. If payment is not completed, the customer is unreachable, access is denied, or the address is incorrect or incomplete, the booking may be treated as a late cancellation or no-show and the therapist may leave.
No downgrade after arrival. Once the therapist has reached the customer's location, the booked service cannot be changed to a shorter, smaller, or lower-priced service. The therapist's time and schedule are reserved exclusively for the service booked, so the full price of the original booking remains payable even if the customer chooses to take a shorter service, fewer treatments, or no service at all after arrival. Add-ons requested on the day are subject to availability and may incur additional charges.
Methods. Cash, card, online payment link, or other methods confirmed by Wellness Haven.
For home and hotel bookings, the customer must be ready at the confirmed appointment time and provide the correct address, building or villa name, apartment or room number, floor, gate code, hotel name and room number, parking details, security instructions, and any access information required for the therapist to reach the location safely and on time.
The customer must be reachable by phone, WhatsApp, app message, or the contact method used for booking. If the therapist cannot reach the customer after arrival, or access is not provided within the allowed grace period, the booking may be treated as a late cancellation or no-show.
For hotel bookings, the customer is responsible for confirming that the hotel allows external therapists to enter and provide the service. If entry is denied by the hotel, building or community security, reception, or any third party due to customer-side restrictions, the cancellation or no-show policy may apply.
For home and hotel services, the customer must provide a clean, private, safe, and suitable space, with enough room for the massage bed, therapist equipment, lighting, ventilation, and safe movement.
Children, pets, guests, or other persons should not disturb or interrupt the service. Pets should be kept away from the treatment area unless agreed otherwise. Valuables, delicate items, and breakable items should be moved or protected before the service starts.
Wellness Haven may refuse, reschedule, or stop the service if the location is unsafe, unhygienic, inappropriate, overcrowded, affected by smoke or strong odours, or otherwise unsuitable for professional service.
Wellness Haven maintains a strictly professional wellness and personal care environment. Customers must behave respectfully and appropriately toward therapists at all times.
The following behaviour is strictly prohibited:
If any inappropriate behaviour occurs, the therapist may immediately stop the service and leave. Wellness Haven may withhold a refund, refuse future bookings, block the customer account, and report the matter to the relevant authorities where required or appropriate under UAE law.
For massage and body treatments, underwear must be worn at all times. The therapist will use towel draping to respect the customer's privacy and will only uncover the area being worked on at that time.
The customer must not request the therapist to remove draping, ignore professional boundaries, or perform any service outside the booked treatment. Any such request may result in immediate termination of the service.
Customers should not proceed with a service if they have fever, contagious illness, skin infection, open wounds, active rash, vomiting, severe cough, or any condition that may put the customer, therapist, or others at risk.
Wellness Haven may request that the booking is rescheduled if illness, hygiene, or infection control concerns are present. The therapist may also stop or decline the service if a health or hygiene risk becomes apparent.
The customer must inform Wellness Haven or the therapist before the service starts of any allergy or sensitivity to massage oils, creams, lotions, fragrances, essential oils, skincare products, towels, detergents, latex, or any other product that may be used during the service.
We will try to accommodate reasonable product requests where possible, but customers with severe allergies should obtain medical advice and inform us before booking.
If the customer is running late or is not ready to start at the arranged time, please inform Wellness Haven immediately by call, WhatsApp, chat, or app message. We will try to accommodate where possible.
Because therapists have scheduled appointments, a late start may result in a shortened service, which may still need to finish at the originally scheduled end time. The full service price may still apply.
Wellness Haven aims to schedule enough time between appointments and to keep customers informed. If a therapist is delayed because of traffic, a previous appointment, parking, building access, weather, an emergency, or any unavoidable reason, we will contact the customer where possible.
We will try to provide the full booked service duration when possible, but timing may need to be adjusted based on the therapist's schedule and operational limitations.
After a booking is confirmed, Wellness Haven assigns and reserves staff for the service. Customers should provide at least 4 hours’ prior notice for cancellation or rescheduling.
Failure to provide at least 4 hours’ prior notice may result in a cancellation fee of 50% of the order amount or a minimum charge of AED 100, whichever is applicable.
If the therapist reaches the location and the customer is unreachable, refuses payment, refuses access, provides an incorrect or incomplete address, is not ready within the allowed grace period, or the building, hotel or security prevents access due to customer-side arrangements, the booking may be treated as a late cancellation or no-show, and the applicable fee may be charged.
Rescheduling requests are subject to therapist availability and operational timing. Repeated changes, last-minute changes, or changes after the therapist has started travelling may be treated under the cancellation or no-show policy.
If the customer has a concern about the service, please contact Wellness Haven customer support as soon as possible, preferably within 24 hours of the appointment, with booking details and clear photos where relevant.
Completed services are generally non-refundable unless Wellness Haven confirms a service issue after review. Depending on the matter, we may offer a suitable resolution such as service correction, partial refund, credit, reschedule, or other action at our discretion.
Approved refunds may take time to appear depending on the payment method, bank, card issuer, or payment gateway. Any transaction or administrative charges may be deducted where applicable and permitted.
Customers must not photograph, video record, audio record, or live stream the therapist without prior written consent from Wellness Haven and the person being recorded.
Wellness Haven may keep booking, chat, payment, location-arrival, support, and complaint records for operational, safety, quality, legal, and customer-support purposes in accordance with the Wellness Haven Privacy Policy.
By proceeding with a booking, the customer confirms that:
The customer is responsible for providing accurate health, allergy, medication, pregnancy, injury, and location information before the service. Failure to disclose relevant information may increase the risk of discomfort, adverse effects, refusal of service, or injury.
To the fullest extent permitted under applicable UAE law, Wellness Haven, its management, booking team, therapists, contractors, and affiliates shall not be held liable for injury, illness, discomfort, adverse reaction, delay, loss, or damage arising from undisclosed medical conditions, inaccurate customer information, pre-existing conditions, customer negligence, unsafe premises, failure to follow professional advice, or circumstances outside our reasonable control.
Nothing in this policy limits or excludes liability where such limitation or exclusion is not permitted by applicable law.
Customer information may be collected and used for booking confirmation, therapist assignment, payment processing, safety verification, customer support, complaint handling, service history, marketing preferences where applicable, and legal or regulatory requirements. Please review the Wellness Haven Privacy Policy.
Use of the Wellness Haven website, booking channels, and services is also subject to the Wellness Haven Terms of Use.
By confirming a booking, making payment, accepting a payment link, allowing the therapist to attend the location, or proceeding with the service, the customer confirms that they have read, understood, and agreed to this Customer Consent, Health & Safety and Service Policy, together with the Wellness Haven Privacy Policy and Terms of Use.
Wellness Haven may update this policy from time to time. The latest version published on the Wellness Haven website applies to bookings unless we confirm otherwise in writing.
Questions before you book? We're happy to help.
WhatsApp / Call: +971 56 373 6700
Visit: The Wellness Haven, JVC, Dubai
Online: wellnesshaven.ae · contact@wellnesshaven.ae
THE WELLNESS HAVEN · JVC, Dubai · wellnesshaven.ae
Wellness Haven is your one stop destination for all wellness and spa needs. Situated in the heart of Jumeirah Village Circle (JVC), Dubai, we provide exceptional and plush professional services including massages, spas, baths and a lot more. Our premium soothing therapies and revitalizing therapy are designed to help you unwind, recharge, and restore balance.
